Frequently Asked Questions (FAQ)
1. Are your gemstones certified?
Yes, many are certified by reputed labs. Others are faith-based. Certification status is listed on each product page.
2. Can I ask for a gemstone certificate?
Yes. Certified gemstones include digital or physical certificates. You may request certification (extra charges may apply).
3. Who performs the puja?
All pujas are conducted by qualified Vedic pundits using authentic mantras and rituals.
4. Can I attend the puja online?
Yes. For online pujas, you can join via video call or receive a recording and photos.
5. Do you energize the items?
Yes. All spiritual products are ritually energized before dispatch.
6. Are your products available worldwide?
Yes. We offer worldwide shipping to countries like the USA, Canada, and New Zealand.
7. Can I return or exchange a gemstone or Rudraksha?
Only if it’s damaged or incorrect, reported within 48 hours. Energized items are otherwise non-returnable.
8. Do you guarantee results from remedies or products?
No. Results depend on karma, devotion, and divine will. We offer guidance, not guaranteed outcomes.
9. How can I contact you?
Email us at support@shivoncraft.com or reach us via WhatsApp — we’re here to help.
10. How is ShivOnCraft different?
We blend authentic Vedic tradition with modern quality — from gemstone certification to personalized pujas by trained pundits your spiritual journey is our devotion.